At Clear Dart™, we stand behind the quality of our products and strive to ensure customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Unused Items: Products must be returned in their original condition, unopened, and unused, within 30 days of purchase.
- Defective Products: If you receive a defective product, please contact us within 30 days for a replacement or refund.
- Proof of Purchase: A receipt or order confirmation is required for all returns or exchanges.
Non-Returnable Items
- Single-use items like darts that are not defective.
- Products not purchased directly from Clear Dart™ or an authorized dealer.
- Items damaged due to improper use, storage, or handling.
Process for Returns
- Contact Us: Reach out to our Customer Support team to initiate the return process. Provide your order details and reason for return to the contact Information provided below.
- Approval: Once your return is approved, you will receive a return authorization number (RMA) and instructions for shipping the product back.
- Shipping: Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
- Refund or Exchange: Refunds will be processed to the original payment method within 28 business days of receiving the returned item. Credits will be applied immediately. Exchanges will be shipped promptly upon approval.
Restocking Fee
For non-defective returns, a restocking fee of 10–15% may apply to cover handling and repackaging costs.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 7 days of receipt. We will work with you to resolve the issue promptly.
Contact Information
For all return inquiries, contact our Customer Support team at:
- Phone: (573) 557-2601
- Email: [email protected]